Get In Touch!

Please do not hesitate to contact us if you have any questions or suggestions, or if you would like further information about Music and Beyond.

MUSIC AND BEYOND
51 William Street
Ottawa, Ontario
K1N 6Z9

CALL US
Phone: 613-241-0777
Fax: 613-241-8682

OPERATING HOURS
Monday-Friday
9:00 a.m. – 5:00 p.m.

CONTACT US

Box Office and General Inquiries (Ext. 505)
boxoffice@musicandbeyond.ca

Wine Donations (Ext. 505)
boxoffice@musicandbeyond.ca

Donations (Ext. 505)
sabrina@musicandbeyond.ca

Finance (Ext. 502)
finanace@musicandbeyond.ca 

Artistic Director (Ext. 500)
julian@musicandbeyond.ca

    Frequently Asked Questions

    Music and Beyond follows all health and safety protocols set out by our venue partners and by local authorities. We encourage all patrons use their judgement to make the best decision for their own health and safety.

    Click here to read the complete Health and Safety Statement for Music and Beyond’s 2023 Season.

    All ticketholders will choose their seat on a first come first serve basis within the section they have purchased tickets for. Music and Beyond volunteers will be available at each venue to help make sure patrons can space themselves out safely and comfortably.

    Tickets can be purchased here on our website, or by contacting our Box Office at 613.241.0777 ext. 505. If you don’t get in touch with someone right away, please leave a voicemail or email us at boxoffice@musicandbeyond.ca and we will get back to you!  

    If you have purchased tickets or passes to the 2020 Music and Beyond festival, we thank you!

    You have four options:

    1) We ask you to consider donating the value of your passes and tickets to Music and Beyond. You will receive a receipt for income tax purposes for the full amount you paid for your tickets, including all HST charged. This will help us to cover our operational costs and provide virtual programming (while supporting artists) until things return to normal.

    2) We can defer the amount you paid as a credit towards future ticket purchases.

    3) Should you choose a refund, please let us know.

    4) You may wish to combine any or all of the above. Just let us know how you would like it divided.

    We ask all ticket buyers and pass holders to contact us at boxoffice@musicandbeyond.ca.

    Subject to availability, tickets will be available for sale at the door.

    Late admission will be given at the discretion of the performers – we cannot guarantee admission after the scheduled start time. You may be seated in the space closest to the exit in order to limit distraction instead of in your selected seat right away. We will do our best to move you to your selected seat during a break in play. 

    While very rare, sometimes an event has to be cancelled due to unforeseen circumstances. When this happens, ticket holders will be notified and refunded.

    All tickets are final sale. Should you feel ill on the day of an event, we kindly ask that you stay home. Contact boxoffice@musicandbeyond.ca to discuss options regarding your ticket(s).  

    Music and Beyond offers Group Discounts of 10% for groups of 10 or more, and 20% for groups of 30 or more. If you would like to set up a discount for your group, please contact us at boxoffice@musicandbeyond.ca

    Donations can be made to Music and Beyond online by clicking here. Should you need assistance with completing an online donation, please leave a message at 613.241.0777 or an email at boxoffice@musicandbeyond.ca. You can also send a donation in the mail using our donation form. 

    For more information on other ways to donate, please view our Other Ways to Donate page.

    You will receive an official tax receipt for all donations made to Music and Beyond. This includes cash donations, wine donations, auction items, stocks, bonds and mutual funds, or securities. 

    Unless otherwise requested, all receipts will be sent electronically. 

    All our exciting virtual content is now available to watch at any time on our YouTube channel! 

    Be sure to subscribe to our channel so you never miss a new video

    Take your Music and Beyond virtual content experience to the next level! 

    In order to have the best experience when viewing our virtual content, make sure you follow these tips: 

    • Confirm that your speaker volume is turned on and adjusted to your liking. 
    • Use external speakers or headphones to enhance the sound if watching on a laptop, tablet, or computer. 
    • Connect your laptop to your television using an HDMI cable to increase the sound quality and view the content on a larger screen.  
    • If you have a Smart TV, search for Music and Beyond in the YouTube app! 

    If you feel like your screen or video is lagging you can: 

    • Close other applications or windows that may be running in the background.  
    • Pause the video and allow it to load. 
    • Try refreshing the page. 

    We hope that these tips can help you when setting up your virtual experience! 

    Stay connected to everything new at Music and Beyond by joining our mailing list. You will receive updates on new programming, video releases, messages from Artistic and Executive Director Julian Armour and so much more! Click here to join our mailing list. 

    To update your mailing information in our database, please send an email to boxoffice@musicandbeyond.ca. 

    We are proud to have a wonderful volunteer community! To learn more about volunteering with Music and Beyond, please visit our volunteer page.